Privacy Policy

Privacy Policy

At Daniel & Laura London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase our products.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely through our payment providers)

  • IP address

  • Browser type and device information

  • Website usage and browsing behaviour

  • Order history

  • Customer service communications

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to enquiries and return requests

  • Improve our website, products, and customer experience

  • Prevent fraud and unauthorised transactions

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have provided consent

3. Sharing Your Information

We only share your personal information where necessary to operate our business.

Your information may be shared with:

  • Payment service providers

  • Shipping and logistics partners

  • Website hosting providers

  • Marketing service providers

  • Fraud prevention and security partners

  • Government authorities where legally required

We never sell your personal information to third parties.

4. International Data Processing

To fulfil your order efficiently, your personal information may be shared with our trusted international fulfilment partners.

All data is processed securely and only for the purpose of fulfilling your order and providing our services.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order

  • Provide customer support

  • Meet our legal and accounting obligations

  • Resolve disputes

  • Enforce our Terms & Conditions

Once your data is no longer required, it will be securely deleted or anonymised where appropriate.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Remember your preferences

  • Analyse website performance

  • Improve user experience

  • Measure advertising effectiveness

  • Deliver personalised marketing

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our newsletter or provide your consent, we may send you promotional emails, special offers, and product updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Your Rights

Subject to applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Request a copy of your personal data (data portability)

  • Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Data Security

Daniel & Laura London takes appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Alteration

  • Disclosure

Although we use industry-standard security measures, no internet transmission or storage system can be guaranteed to be completely secure.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

Daniel & Laura London is not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will become effective immediately upon publication on our website.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Daniel & Laura London

Email: info@daniellauralondon.com

We aim to respond to all privacy-related enquiries within 5 business days.

At Daniel & Laura London, we are committed to protecting your privacy and providing a secure, transparent, and trustworthy shopping experience.