Terms & Conditions

These Terms & Conditions apply to all purchases made through the Daniel & Laura London website. By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions, as well as our Shipping Policy, Return Policy, and Privacy Policy.

1. Applicability

These Terms & Conditions apply to every order placed through the Daniel & Laura London website.

By completing a purchase, you agree to be bound by these Terms & Conditions.

2. Product Information

At Daniel & Laura London, we strive to present our products as accurately as possible.

Please note that:

Product colours may vary slightly due to individual screen settings.
Minor differences in appearance, measurements, materials, or packaging may occur.
We reserve the right to correct any typographical errors, pricing mistakes, or inaccuracies without prior notice.

3. Orders & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region.

Daniel & Laura London reserves the right to refuse, cancel, or investigate any order suspected of fraud, abuse, or unauthorised payment activity.

4. Processing & Delivery

Orders are fulfilled through our trusted international fulfilment network.

Estimated processing time:
1–3 business days

Estimated delivery time:
7–14 business days (depending on destination and carrier)

Please note that all delivery times are estimates only and are not guaranteed.

Occasionally, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Customs inspections
Carrier delays
High seasonal demand
Weather conditions
Industrial action
Public holidays
Other unforeseen logistical circumstances

Daniel & Laura London cannot be held responsible for delivery delays caused by third-party shipping carriers, customs authorities, or any circumstances beyond our reasonable control.

5. Order Changes & Cancellations

Customers may cancel their order free of charge within 2 hours of placing it by contacting our customer support team.

After this 2-hour cancellation window, orders may already have entered processing and can no longer be cancelled, amended, or modified.

If an order has already entered processing before a cancellation request is received, we will unfortunately be unable to cancel the order.

6. Returns & Refunds

Returns and refunds are governed exclusively by our Return Policy.

By placing an order, you acknowledge that you have read and accepted our Return Policy before completing your purchase.

7. Product Availability

Although we make every effort to maintain accurate inventory levels, product availability cannot always be guaranteed.

If an item becomes unavailable after your purchase, we will notify you as soon as possible and issue a full refund for the unavailable item.

8. Liability

Daniel & Laura London shall not be liable for:

Delivery delays caused by shipping carriers or customs.
Incorrect or incomplete delivery information supplied by the customer.
Parcels confirmed as delivered by the shipping carrier.
Delays or failures resulting from events beyond our reasonable control.
Any indirect or consequential loss arising from delayed delivery.

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

9. Intellectual Property

All content displayed on this website, including but not limited to text, photographs, graphics, logos, branding, product descriptions, website design, and other intellectual property, is the exclusive property of Daniel & Laura London.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Chargebacks & Payment Disputes

If you experience any issue with your order, we kindly ask that you contact our customer support team before initiating a payment dispute.

Customers agree to follow the procedures outlined in our Return Policy before requesting a chargeback through their payment provider.

Where a payment dispute is initiated without following the agreed procedures, Daniel & Laura London reserves the right to submit all relevant documentation, correspondence, order records, proof of delivery, tracking information, and policy acceptance as evidence to the payment provider.

11. Complaints

If you have any questions, concerns, or complaints, please contact us:

Email: info@daniellauralondon.com

We aim to respond to all enquiries within 5 business days.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing Daniel & Laura London.

At Daniel & Laura London, we are committed to providing a transparent, reliable, and enjoyable shopping experience for every customer. Thank you for choosing Daniel & Laura London.